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Authentication & Valuation Service

We provide both an on-line and in-house authentication & valuation service to give extra assurance when buying or selling pre-loved designer handbags and accessories. We are the chosen Authenticator of New Zealand & Australia's #1 pre-loved designer fashion marketplace Designer Wardrobe when they require authentication of a luxury piece listed on their site. We also offer authentication and valuation for insurance purposes and work with insurance companies on claims, new policies and policy updates. We work with leading pre-loved designer sellers such as Exchange Store, as well as premier New Zealand auction houses, including time-honoured Webb's, and provide training via our My Haute Foundational Course in Designer Handbags & Authentication. We are acknowledged by the New Zealand Judicial System as an expert in the field of designer handbags and accessories and we assist with the New Zealand Police to aid in obtaining a refund where a non-authentic item has been purchased. We can provide supporting documentation if you need to file a claim with, for example, eBay or Paypal, or if you need to initiate a credit card chargeback with your local bank and we can offer guidance on the process of receiving a refund in various purchase scenarios, both local and overseas.

We are not affiliated with, nor sponsored by, any of the design houses. Our knowledge is based on over a decade of collecting, buying, selling and studying designer handbag brands and we can assist with most luxury designer brands such as Chanel, Hermès, Gucci, Louis Vuitton and Prada. We offer on-line for a wide range of models and brands, though due to the proliferation of super fakes in the market, there are editions we offer in-house only for. Details such as stampings, stitching, symmetry, hardware, authenticity stamps as well as materials and overall workmanship are inspected and verified to be consistent with the designer's standards of quality. Where applicable, date codes and serial numbers are determined to be consistent with the item's production dates and pieces are cross-referenced in detail against authentic product and our extensive database.
Please note prices quoted below are indicative only, as for certain editions and particular vintage items, we will provide discounted pricing; please contact us direct for confirmation, as your item may qualify for this. For business pricing, please contact us at shop@myhaute.co.nz. Our standard turn-around time for on-line authentication/valuation, once payment is confirmed, is 48 hours Monday through Friday. Please note this is indicative only, we usually are able to have assessments completed sooner than this and if you require urgent assistance, we will always endeavour to accommodate this where possible. The charge for authentication is $125 for Hermès bags and wallets and $95 for other accessory items, $95 for Chanel bags and wallets and $70 for other accessory items and for all other brands, $75 for bags and wallets and $50 for other accessory items. If valuation is also required, the additional charge for any item is $50 for insurance valuation and $25 for value indication of what we typically see a model in similar condition listed out for on the open market by a private seller. Payment is required in advance and if we are unable to assist due to for example photo quality or insufficient photos, a full refund of your payment will be provided to you.
For Chanel serial series 15XXXXXX and over, we generally offer in-house authentication/valuation only at a charge of $145 for authentication of bags and wallets, however there are instances where we can assist online. If valuation for insurance purposes is also required, the additional charge for any item is $50. Other brands and models are available for in-house authentication/valuation by request, at a charge of $175 for authentication of Hermès bags and wallets and $145 for other accessory items, $145 for Chanel bags and wallets and $120 for other accessory items and for all other brands, $125 for bags and wallets and $100 for other accessory items. If valuation is also required, the additional charge for any item is $50 for insurance valuation and $25 for value indication of what we typically see a model in similar condition listed out for on the open market by a private seller. The standard turn-around time for in-house authentication/valuation is 72 hours, Monday through Friday. Please note this is indicative only, we are usually able to asses items sooner than this and if you require urgent assistance or would prefer an in-house appointment while you wait, we will always endeavour to accommodate this where possible. Please contact us at shop@myhaute.co.nz for appointments and enquiries.
On-line and in-house pricing includes email confirmation only, which provides full model specifics, as well as a detailed outline in the case of non-authenticity. A formal letterhead certificate is available on request for both on-line and in-house, the additional charge for this is $50 per item. A formal letterhead includes full findings, model specifics, a portfolio of photos and a detailed outline in the case of non-authenticity. For all authentications and valuations we keep photos and full details of our findings on file. These may be re-confirmed by a third party or referenced at any later date in time when needed; including, for example, in the instance of an insurance claim, sale to a third party or for the purpose of dispute resolution.
We recommend photos are taken in natural light and that bags are filled to show their true shape. If posting an item to us, we recommend a signature required courier service and if a return satchel/ticket is not included, please view our return courier charges here.

WHAT YOU NEED TO SEND THROUGH TO US FOR ON-LINE AUTHENTICATION/VALUATION
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Contact us at shop@myhaute.co.nz
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For an auction or finished auction, please send us the URL link to the listing.
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For photos of an item, please send us photos in JPEG format attached to an email. For valuation, please include images depicting any wear & tear.

WE REQUIRE FOCUSED, FULL, NON-GLARE, STRAIGHT ON IMAGES OF THE FOLLOWING (WHERE APPLICABLE) FOR ALL ON-LINE AUTHENTICATIONS
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Base & Top
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Front & Back
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Both Sides
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Interior
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Date Code / Serial Number / Hologram / QR Code Tag / RFID Tag
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All engraving to hardware
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All heat stamping to interior, exterior and accessories